Please read through our frequently asked questions.
If you don’t see what you are looking for, feel free to call the office at 215.741.1600 or email us at firstname.lastname@example.org.
1. Do you accept insurance?
No, we are out of network for all insurance companies including Medicare. However, we will provide you with paperwork that you can use to submit for reimbursement if you have out of network coverage.
2. What does it mean to be an out of network provider?
This means that we have no relationship with any insurance companies. It also means that most companies will not speak with us regarding your claims with them, nor can we provide prior authorizations for medication or labwork.
3. Do you do appointments over the phone?
Initial appointments with Dr Warner must be done in person. This is both for medicolegal reasons as well as being good medicine: we learn a lot about a person by meeting them face to face. Things can sometimes get lost over the phone, since we don’t get a chance to watch how you walk, how comfortably you sit, etc.
4. Can Dr Warner be my primary care doctor?
No, we require that you maintain a separate primary care physician. Dr Warner is a specialist in integrative functional medicine, gynecology, herbal medicine and energy work. The scope of her practice does not allow her to function as a primary care provider, and she no longer has hospital privileges.
5. What about weekend, holiday and after hours care?
Although Dr Warner is available by phone for true medical emergencies after hours, we suggest that in the case of emergency you go to the nearest ER or Urgent Care facility.
6. What do I bring to my first appointment?
Please fill out the forms FOUND HERE and bring to your visit.
7. Can I do a gyn visit and consultation at the same time?
As a rule, we not book a gyn visit and consultation at the same time, as we would not have enough time to do either thing well! The exception is reviewing labwork for hormone replacement therapy if you’re feeling well.
8. As a new patient, why do I need to see both a health coach and Dr Warner??
Prior to your visit with either one, you will have filled out an online lifestyle questionnaire. Our health coaches review this with you, both for your own education as well as to save time during your visit with Dr Warner. Knowing how you live your life now helps to suggest areas of change in the future.
9. Do I need to buy supplements from Medicine in Balance?
No. We will make suggestions as to what supplements will be part of your healing plan, and we do provide them at the office. However, if you prefer to purchase them elsewhere, that is fine. We ask that you get the EXACT same brand that we suggest, as not all supplements are equal, and we have spent a great deal of effort and time to determine which ones are best. In between visits, you can purchase more supplements from the office, and we can ship them to you if need be. Be very careful about purchasing supplements online; many of the companies we use do not sell directly to the public. That means that if you find them online, such as on Amazon, they are not coming directly from the manufacturer. We have no way of knowing if indeed they are the correct supplement, and we can be fairly certain that they were not stored as carefully as they would be at the manufacturer. This would greatly affect their quality and efficacy.
10. What is your cancellation policy?
Please read our cancellation policy HERE.
11. Can I have blood work drawn at your office?
No, we do not draw blood work at our office. We suggest that you get your labs drawn directly at Quest or Labcorp if possible. Many of the tests that we order will not be done at a hospital, and if you have your primary care office draw them, they will likely make a mistake as they are not familiar with the tests and are not set up to handle the specimens correctly. Also, if they are drawn at your primary care facility, the results will be sent there and not to us!
12. Do you do specialty lab testing?
Yes, we regularly order specialty labs such as heavy metal testing and microbiome testing. In addition, we do a great deal of genetic testing in order to personalize your medicine.